Help Center
Find answers to common questions or get in touch with our support team.
General
About Stockaid
Learn about our company and how we serve the agricultural industry.
What is Stockaid?
Stockaid is an agtech company building modern software solutions for the agricultural industry. We focus on creating tools that help livestock operations run more efficiently, starting with stockyards and expanding to serve the broader agricultural community.
Where is Stockaid based?
Stockaid is based in the United States. Our team works closely with stockyards and agricultural businesses across the country to understand their needs and build software that actually solves real problems.
What products does Stockaid offer?
Our flagship product is Heeler, a livestock management system designed specifically for stockyards. We're actively developing additional tools to serve other segments of the agricultural industry.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. Subscriptions are billed monthly and you can update your payment method at any time from your account settings.
Is my data secure?
Security is a top priority. All data is encrypted in transit and at rest. We use industry-standard security practices and regularly audit our systems to keep your information safe.
How do I cancel my subscription?
You can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period. If you need help, contact our support team.
Product
Heeler
Questions about our livestock management software for stockyards.
What is Heeler?
Heeler is our livestock management software designed specifically for stockyards. It helps you track inventory, manage purchase and sale tickets, maintain client relationships, and run your operation more efficiently.
How do I get started with Heeler?
After signing up, you'll be guided through initial setup where you can configure your species, breeds, and pricing defaults. From there, you can start adding livestock to your inventory and creating tickets. Our team is available to help with onboarding if you need assistance.
Can I invite my team members?
Yes. Heeler supports multiple users with role-based permissions. You can invite team members as owners, managers, or employees, each with appropriate access levels for your operation.
What features does Heeler include?
Heeler includes complete inventory management, purchase and sale ticket processing, client relationship management, a dashboard with key metrics, and customizable settings for species, breeds, classes, and grades. Everything you need to run your stockyard in one place.
Can I export my data?
Yes. You can export your livestock inventory, tickets, and client data at any time. We believe your data belongs to you and make it easy to access whenever you need it.
Is Heeler free to use?
Yes. Heeler is free to use until you reach your tier limits. Start with our Hobby tier (up to 1,000 head/year) at no cost. When you're ready to scale, upgrade to a paid plan. No credit card required to start.
Does Heeler work offline?
Heeler is a cloud-based application that requires an internet connection. This ensures your data is always backed up and accessible from any device. We're exploring offline capabilities for future updates.
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